No Sales Gimmicks including no fake sales, and no inflated retail prices with overstated discounts.S.-owned and based, family-owned, personally-run, customer-focused, entrepreneurial, and professional business as opposed to a large impersonal conglomerate. When you buy from us, you're supporting a small, independent, U. Here's why buying ice cleats from us gives you peace of mind. That's because, if you follow the guidelines on the sizing charts, size exchanges are very infrequent. In my mind, it is unfair to ask every customer to pay a premium to cover the cost of return freight. But you'll soon realize that those dealers most often charge significantly more for the product in the first place to cover the cost of the freight. Some online dealers will pay the freight for the returned product. Having the customer pay the return freight is the same practice used by the manufacturer. But I ask that you pay the freight for the returned product. I will pay the freight for sending you replacement or different size Yaktrax.Two weeks can seem like a lifetime if you're struggling to cope with icy conditions and avoid injuries. The exchange process using the manufacturer can take up to two weeks. Once received, they'll enter an order to have a replacement pair sent out via UPS Ground. However, like most major companies, Yaktrax requires that you return the wrong size pair before processing the replacement. The Yaktrax people stand behind their products and are very cooperative. Processing size exchanges through the manufacturer can take up to two weeks.Click here to see my Ice Cleats Selection Guide. When it comes to ice cleats "one size fits all" definitely doesn't apply. While most Yaktrax reviews are positive you'll find that negative reviews often result from people who were sold the wrong product in the first place. Coils are quickly abraded by rough surfaces. The straps can be easily cut by sharp surfaces. I don't recommend any Yaktrax model using the SKIDLOCK System for off road applications. To eliminate the inconvenience of having to take off your ice cleats before going indoors, check out Winter Walking ALTRAGRIPS-LITE LOW PROFILE Ice Cleats or Winter Walking LOW-PRO® Ice Cleats. Consider the Yaktrax Walk or Winter Walking SPARE SPIKE™ Ice Cleats that have Dual Pull Straps™. The added durability won't do you any good if you can't get them on your shoes and boots. That's because the straps are harder to stretch. Yaktrax Pro may not be the best choice for older folks who have weakness in their arms or hands or people with certain disabilities and medical conditions. If you have any questions regarding your shipping process, please call our Customer Service line Monday-Friday, 9am-5pm EST at 71.Note: The Pro may not be the best choice regardless of how often you'll use them.Multiple Boxes: Some orders containing multiple pairs of items may come from multiple warehouses or distribution centers, please check your account for individual tracking numbers in case this occurs.Please make sure your account information is accurate, including email address. Order Information and Tracking: All tracking numbers, order numbers, and order updates are sent via email and updated on your account.International Shipping: Overlook Boots only ships within the continental United States. We apologize for any inconvenience.We will automatically refund all orders shipping to P.O. Boxes: Overlook Boots does not ship to P.O. Please verify that your address is correct before submitting orders. Lost Packages: Overlook Boots is NOT responsible for lost or stolen packages once shipped.Online Only Styles: Some of our styles are only available directly from our distributor' warehouse.Shipping Speed: Most orders are processed within 1-2 business (Monday- Friday) days. Expedited orders are rush processed and usually ship within 1-2 business days once processed.Shipping Cost - Standard economy shipping is free on all orders greater than $50.Returns and exchanges (not due to product defects) must be requested within 365-days and the product must be in resale condition.There is no charge for exchanges, and returns are subject to a $7.95 restocking fee.Most customers will be eligible for an instant exchange, meaning we will ship your new boots as soon as you request the exchange.Just enter your email and order number to automatically generate a free return shipping label.
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